Into the world of conflict 

So here we are,  it’s Friday PM and everyone is gone from the new office. I could see he was very tired after all it was a long week. Upon a few minutes of discussion we ended up agreeing to talk about situations that can easily escalate to conflict. So from this discussion we explore the type of situations and how could we identify in advance if they could escalate to conflict. We were focused on the requests for work elements and the allocation of the workload to the team. We agree that somehow the key point is to find out win-win ideas (every one wins the job gets done and they learn by doing), clarifying the purpose so the conversation would not expand to details hence more potential for conflict. We agree on three main actions that ensure all conversations would end up with clear expectations and both parties happy with that outcome. Those were: 1) in any circumstance searching win-win situations, 2) ask clarifying questions but avoid “why” unless you direct the questions to yourself or provide an analogy, and lastly by explaining the constraints and how time is of essence providing reasoning for such request. 

Measure to understand and understand to measure? 

Coaching skills enhancement depends on a myriad of variables: some related to your personality,  others to your natural ability and lastly specific traits that seem to be common skills coaches develop with practice. Coaching as a method is assessed under different variables using a myriad of scenarios. And institutions around the world propose Cartesian and not so Cartesian methods to measure your evolution. Regardless of its complexity there are three methods I saw important to consider: your self-reflection, peer assessment and observers feedback. The perception of those traits or variables are accepted by experts to be proxies of a good coaching,  that is,  if you score high it means your are unconsciously competent and, therefore, most likely able to to drive the Coachee’s agenda. Coaching global introduced a semantic differential scale to determine your baseline of coaching skills and measure to what extent your are improving them assuming you rate yourself periodically. So I decided to do so and share a survey monkey link. I the hope that you may find it useful for you too:

1. Observer feedback form:

2. Coach competencies feedback self-assessment:

3. Coaching quick keyword feedback quick reference:

Mutually beneficial 

Coaching can be an extremely powerful activity if both the coach and the coachee become part of a true common agenda that does not necessarily follow the context of the conversation but extends itself to real life examples. I am sharing what for me was at the beginning a simple engaging conversation to another level of awareness of what is happening around me. I felt that both of us were benefitting from the process developing our ability to analyze a subject with clarity. This clarity helped to quickly create scenarios and select the best options. Most strikingly was that both of us left the meeting with the idea of achievement regardless the fact that we were coaching or being coached. That made me feel good about it. 

Ideas at hand

Matching expectations with outcomes. The highlight this week goes to the 30 minutes evolution with a small team. Here was my first experiment using the GROW model in a group setting (w/ 6+1). First the team members where asked about what did they want to achieve with that session and the goals where posted on a table for everyone to see them. Then I asked about the current reality and we mapped out all their challenges. We did some clustering to define the focus of the conversation. Once the focus was determined I asked about what could they do about it to go from the current reality (in one side of the wall) to the goal. Again we secured several initiatives (will or way forward) that by  consensus would get us there. Once the agreement was settled I asked about – what would be the first thing to focus on? All agree to go back to their own team and ask the very same questions. I can’t wait for the next follow up and wrap session.  Placeholder Image

Reflections 01

Me and my friend had a very nice meal whilst updating our coach logbook. We discussed about 121 coaching and group coaching. And we identified some challeges when addressing a team that you don’t have on a 121 interaction.  We touched base on the coachee emotions as to better understand about coachable moments and the opportunities to do so. We shared previous experiences and discussed where we are at this moment so we establish our base line of coaching skills and work through those skills as we interact and iterate the coaching framework. We mentioned about getting into the people feelings so that we may entertain the conversation and understanding of what are the real challenges ahead which in turn create substance for coach moment. We also discussed that the identification of a “coachable”moment was difficult and we tried to identify the context of that conversation.  We also discussed to what extent we are so as to work on improving our coaching skills.